Policies

Welcome to Masat Almshaer Hotel. Please review our policies to ensure a comfortable and enjoyable stay.


Booking Policy:

  • Guests must present a valid credit card to confirm the reservation.
  • Cancellation policies vary by room type and rate.
  • Changes to reservations are subject to availability and additional fees.

Check-in & Check-out:

  • Check-in: from 15:00
  • Check-out: by 12:00
  • Early check-in and late check-out are subject to availability and may incur additional charges.

Payment Policy:

  • Full payment is due at check-in.
  • Accepted payment methods: credit cards, cash, bank transfer.
  • A security deposit may be required at arrival.

Cancellation & No-Show:

  • Cancellation free up to 7 days before arrival for standard rates.
  • Full night charge for no-shows.

Pet Policy:

  • Pets are not allowed.

Smoking Policy:

  • This is a smoke-free hotel. Smoking is strictly prohibited inside rooms and facilities.
  • Designated smoking areas are available outside.

Privacy Policy:

  • We are committed to protecting your privacy and personal information.
  • Information collected during booking and stay is used for operational purposes only.

Accessibility:

  • Our hotel is committed to providing accessible facilities for guests with disabilities.
  • Please contact us directly for specific accessibility requests.