Welcome to Masat Almshaer Hotel. Please review our policies to ensure a comfortable and enjoyable stay.

Booking Policy:

• Guests must present a valid credit card to confirm the reservation.
• Cancellation policies vary by room type and rate.
• Changes to reservations are subject to availability and additional fees.

Check-in & Check-out:

• Check-in: from 15:00
• Check-out: by 12:00
• Early check-in and late check-out are subject to availability and may incur additional charges.

Payment Policy:

• Full payment is due at check-in.
• Accepted payment methods: credit cards, cash, bank transfer.
• A security deposit may be required at arrival.

Cancellation & No-Show:

• Cancellation free up to 7 days before arrival for standard rates.
• Full night charge for no-shows.

Pet Policy:

• Pets are not allowed.

Smoking Policy:

• This is a smoke-free hotel. Smoking is strictly prohibited inside rooms and facilities.
• Designated smoking areas are available outside.

Privacy Policy:

• We are committed to protecting your privacy and personal information.
• Information collected during booking and stay is used for operational purposes only.

Accessibility:

• Our hotel is committed to providing accessible facilities for guests with disabilities.
• Please contact us directly for specific accessibility requests.